Information technology and service diversification: A cross-level study in different innovation environments

Lei，Yang1; Guo，Yue1; Zhang，Yiying2; Cheung，Waiman3

2021

10.1016/j.im.2021.103432

INFORMATION & MANAGEMENT   影响因子和分区

0378-7206

1872-7530

Service diversification (SD) enhances firms’ operational performance. Although the literature shows information technology (IT) helps firms with their SD strategies, the effects of specific IT need further investigation. Moreover, the effects of the macro environment are overlooked. This study proposes a cross-level model, which is examined using data of 690 logistics firms across 23 Chinese cities. The results show that the four types of IT that are widely used in the logistics industry and the innovation environment are positively related to SD. However, the innovation environment negatively moderates the relationships between two of the four types of IT and SD.

Affordance theory Information technology Innovation environment Service diversification TOE framework

SCI ; SSCI ; EI

英语

第一

Shenzhen Key Research Base in Arts & Social Sciences, National Natural Science Foundation of China[71872061,71702045] ; [1731009] ; [72061127002] ; [2018WZDXM020]

Computer Science ; Information Science & Library Science ; Business & Economics

Computer Science, Information Systems ; Information Science & Library Science ; Management

WOS:000683463200002

ELSEVIER

20210709911490

Information science ; Information systems

Information Dissemination:903.2

SOCIAL SCIENCES, GENERAL

2-s2.0-85100669789

Scopus

1.Southern University of Science and Technology,China
2.China Europe International Business School,China
3.Chinese University of Hong Kong,China

Lei，Yang,Guo，Yue,Zhang，Yiying,et al. Information technology and service diversification: A cross-level study in different innovation environments[J]. INFORMATION & MANAGEMENT,2021,58(6).

Lei，Yang,Guo，Yue,Zhang，Yiying,&Cheung，Waiman.(2021).Information technology and service diversification: A cross-level study in different innovation environments.INFORMATION & MANAGEMENT,58(6).

Lei，Yang,et al."Information technology and service diversification: A cross-level study in different innovation environments".INFORMATION & MANAGEMENT 58.6(2021).