A Study on the Individualized Information Service Mode and Its Application in the Manufacturing and Supply Chain

Ni, Yingzi1,2; Qin, Zheng1,2; Baranauskas, MCC; Liu, K; Sun, L; Neris, VPD; Bonacin, R; Nakata, K

10.1007/978-3-319-42102-5_18

2016

1868-4238

1868-422X

SOCIALLY AWARE ORGANISATIONS AND TECHNOLOGIES: IMPACT AND CHALLENGES

477

159-168

Campinas, Brazil

GEWERBESTRASSE 11, CHAM, CH-6330, SWITZERLAND

SPRINGER INT PUBLISHING AG

Customer, information and functions are in the same level in the traditional computer application systems, and all customers are treated by the same interface to implement the standardized service functions. However, in general, 80 % of the profits come from 20 % of the key customers. These key customers should deserve better services. Therefore, the enterprises have to response quickly to their needs of individualized information service. In this paper, a detailed case of individualized information service in the field of iron and steel manufacturing supply chain is introduced, and valuable content is extracted and pushed from mass data to constitute a business environment of information sharing that creates value for the customers. The individualized information push mode for the key customer is studied and a functional frame and an operating system for the information service system based on the workflow are introduced.

Individualized information service Supply chain Key customer Enterprise system

通讯

英语

CPCI-S ; ISSHP ; CPCI-SSH ; EI

Computer Science ; Social Sciences - Other Topics

Computer Science, Information Systems ; Social Sciences, Interdisciplinary

WOS:000389589900018

20163102661389

Information services ; Manufacture ; Semiotics ; Supply chains

Information Services:903.4 ; Industrial Engineering and Management:912 ; Production Planning and Control; Manufacturing:913 ; Manufacturing:913.4

Web of Science

1.Shanghai Univ Finance & Econ, Sch Informat Management & Engn, Shanghai 200433, Peoples R China
2.South Univ Sci & Technol China, Shenzhen 518005, Peoples R China

Ni, Yingzi,Qin, Zheng,Baranauskas, MCC,et al. A Study on the Individualized Information Service Mode and Its Application in the Manufacturing and Supply Chain[C]. GEWERBESTRASSE 11, CHAM, CH-6330, SWITZERLAND:SPRINGER INT PUBLISHING AG,2016:159-168.