Facilitating interorganizational trust in strategic alliances by leveraging blockchain-based systems: Case studies of two eastern banks

Chen，Renee Rui1; Chen，Kun2; Ou，Carol X.J.3

2022

10.1016/j.ijinfomgt.2022.102521

INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT   影响因子和分区

0268-4012

1873-4707

Strategic alliances require mutual trust and collaboration between organizations. To increase alliance performance, organizations in a strategic alliance are more likely to interpret each other's equivocal behaviors in a positive way to sustain the stability of the relationship. Different from traditional mechanisms to build interorganizational trust, blockchain facilitates trust among alliance partners via its technology advantages, for example, public ledger and distributed consensus. The decentralized and distributed nature of a blockchain-based system assures that no single organization can add information to the chain without an approval from the alliance, nor can it make unilateral changes in the system. Drawing from the Affordance Theory, we propose an exploratory research design to understand the structure of a blockchain-based system, as well as how this blockchain-based system influences interorganizational trust in a strategic alliance and how blockchain-enabled interorganizational trust influences alliance performance. The case studies of two eastern banks indicate that the technical features of blockchain can help reduce equivocal behaviors and improve interorganizational trust. We discuss the findings and conclude the paper with implications.

Affordance Blockchain Interorganizational trust Strategic alliances

EI ; SSCI

英语

通讯

National Natural Science Foundation of China[92046012];

Information Science & Library Science

Information Science & Library Science

WOS:000892146500008

ELSEVIER SCI LTD

20222112142291

Distributed ledger ; Technology transfer

Database Systems:723.3

SOCIAL SCIENCES, GENERAL

2-s2.0-85130391833

Scopus

1.College of Management,Shenzhen University,Shen Zhen,China
2.Department of Information Systems and Management Engineering,Southern University of Science and Technology,Shen Zhen,China
3.Department of Management,School of Economics and Management,Tilburg University,Tilburg,Netherlands

Chen，Renee Rui,Chen，Kun,Ou，Carol X.J.. Facilitating interorganizational trust in strategic alliances by leveraging blockchain-based systems: Case studies of two eastern banks[J]. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT,2022,68.

Chen，Renee Rui,Chen，Kun,&Ou，Carol X.J..(2022).Facilitating interorganizational trust in strategic alliances by leveraging blockchain-based systems: Case studies of two eastern banks.INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT,68.

Chen，Renee Rui,et al."Facilitating interorganizational trust in strategic alliances by leveraging blockchain-based systems: Case studies of two eastern banks".INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 68(2022).