南方科技大学知识苑(SUSTech KC): How can regulators affect corporate social responsibility? Evidence from regulatory disclosures of consumer complaints in the US

题名	How can regulators affect corporate social responsibility? Evidence from regulatory disclosures of consumer complaints in the US
作者	Wang, Yujie 1; Tsang, Albert2 ; Xiang, Yi 1; Yan, Shuo2
通讯作者	Xiang, Yi
发表日期	2024
DOI	10.1016/j.bar.2023.101280
发表期刊	BRITISH ACCOUNTING REVIEW 影响因子和分区
ISSN	0890-8389
EISSN	1095-8347
卷号	56 期号:1
摘要	Regulators are increasingly seeking ways to incentivize firms to improve corporate social responsibility (CSR) while minimizing criticism of direct interventions in firm behavior. This study takes advantage of two exogenous regulatory shocks initiated by the Consumer Financial Protection Bureau (CFPB) in the US. In 2011, the CFPB enabled the private filing of consumer complaints against financial firms, and in 2013, these complaints were publicly disclosed. Our findings reveal a positive association between consumer complaints and subsequent CSR performance of the targeted financial firms (referred to as focal firms). Notably, this association becomes significant only after the public disclosure of complaints. Furthermore, we observe a spillover effect on the CSR performance of non-focal firms operating in the same area as the focal firms. Collectively, these findings suggest that mandatory disclosure of consumer complaints is one effective regulatory strategy to motivate both focal and non-focal firms to enhance their CSR performance.
关键词	Consumer complaints Disclosure CSR Consumer protection
相关链接	[来源记录]
收录类别	SSCI
语种	英语
学校署名	其他
WOS研究方向	Business & Economics
WOS类目	Business, Finance
WOS记录号	WOS:001167138600001
出版者	ELSEVIER SCI LTD
来源库	Web of Science
引用统计	被引频次[WOS]：4
成果类型	期刊论文
条目标识符	http://sustech.caswiz.com/handle/2SGJ60CL/789066
专题	商学院
作者单位	1.Hong Kong Polytech Univ, Sch Accounting & Finance, Hong Kong, Peoples R China 2.Southern Univ Sci & Technol, Business Sch, Shenzhen, Peoples R China
推荐引用方式 GB/T 7714	Wang, Yujie,Tsang, Albert,Xiang, Yi,et al. How can regulators affect corporate social responsibility? Evidence from regulatory disclosures of consumer complaints in the US[J]. BRITISH ACCOUNTING REVIEW,2024,56(1).
APA	Wang, Yujie,Tsang, Albert,Xiang, Yi,&Yan, Shuo.(2024).How can regulators affect corporate social responsibility? Evidence from regulatory disclosures of consumer complaints in the US.BRITISH ACCOUNTING REVIEW,56(1).
MLA	Wang, Yujie,et al."How can regulators affect corporate social responsibility? Evidence from regulatory disclosures of consumer complaints in the US".BRITISH ACCOUNTING REVIEW 56.1(2024).